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Core Node
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Services Node
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Access Node
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CommandCenter
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Biller
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AccountManager
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ServiceBuilder
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ReportManager
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HelpDesk
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FranchiseManager
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Administrator
Keep Customers Happy
Providing quality customer care is essential in building value for your business. enso HelpDesk™ provides a complete tool for logging, tracking, and analyzing customer care issues, giving you the power to quickly resolve problems and enhance customer loyalty and brand value.
Features
Intuitive, Web-based Interface
International Language Support
Secure (VPN)
Add, Delete, Modify, Search, & View Trouble Tickets
Automated Trouble Escalation & Notification
User Definable Trouble Categories
Automated Customer Notification of
Trouble & Resolution
Detailed Reporting
Secure (VPN)
enso Smart™ Error Handling
Full Screen (50KB)